What’s in it for you
WooCommerce is an e-commerce platform that allows transforming any WordPress website into an online store. It can be built as a stand-alone online store from scratch or integrate a shopping cart with a WordPress website.
WooCommerce lets you manage the catalogue of your products, fulfil orders and accept various payments. It also has a wide range of official extensions such as tax and shipping calculators or subscription management.
The Customer and LiveChat
Personalise, personalise, personalise – your customers will love the fact that all their questions are answered by a real person in real time, providing peace of mind to go ahead and purchase.
It is easy to modify the behaviour of the LiveChat window to suit your customers needs (hide the LiveChat on mobile and disable its sound) and toggle the following options:
- Product details
- Products count
- Total value
- Shipping address
- Last order details
Customers want to know instantly that their order has been received, someone’s picked it, packed it and it’s logged with a courier for delivery. They want to know when it will arrive and have constant updates to any changes or delays. You need a reliable service with Service Level Agreements (SLAs) you can trust and a system for keeping the customer updated via email and/or SMS. Having a LiveChat advisor bringing your products to life for you will increase your sales. Imagine someone in your online store not sure of size or fit or how unsure of how difficult it is to use a product? We all want reassurance that we are making the right choices, having a live person engaging makes for a simpler and more efficient transaction.
Integrations
WooCommerce integrated with live chat gives advisors a heads-up, showing them which products are viewed by your customers and what is currently in their cart – and all of that in real-time! It’s a great opportunity to target your customers’ exact needs!
Integrate it with multiple payment gateways (PayPal, Stripe, Amazon Pay) and 3rd party tools including MailChimp, Google Analytics or KissMetrics.
The integration has the ability to toggle on/off various options like Product Details or Total Value. With the press of a button it will automatically apply changes for you.
Gather feedback in live chat surveys and find out what is going through your clients’ heads. Ask specific questions or introduce your rating system. Thanks to LiveChat, you can have a viable insight into customers’ needs and can tailor your efforts to deliver personalised service.
Are your customers paying attention?
With a modern LiveChat window and eye-catchers, you will not only grab your customers’ attention but also enrich the visual side of your store. Add LiveChat to your website and kill two birds with one stone!
LiveChat can detect when visitors take certain actions and then issue chat invitations based on these actions. For example, you can send a personalised invitation to a visitor who has seen several of your help pages or contact a person who visited the website for the first time.
Benefits
All website visitors are essentially sales opportunities. Once installed, LiveChat will make it easy for you to communicate with browsing visitors, build better relationships, and close more deals.
Provide efficient customer service.
Customers want a fast response time to their queries and problems. With LiveChat, you can offer real-time help, ensuring more sales and customer satisfaction in the process.
Build long-lasting relationships with your clients through LiveChat for WooCommerce.
With online conversations, you can turn every interaction with visitors on your e-commerce store or website into a memorable experience and build trusting relationships. What’s not to like!
Where do we come in?
Working with one of our trusted partners, that specialise in providing ongoing LiveChat, we will install and configure your WooCommerce driven e-commerce system to take advantage of all the essential features mentioned above. To learn more and to see how routeToWeb and our trusted partner can help you, please pop over to our let’s talk page and book a Zoom call that fits with your schedule.
From the Accessibility, Development, SEO & WordPress categories Do you know the difference between Alt text, Title & Caption?
These three settings are often confused when working with images in WordPress.
Alt text or Alternative text – is used to describe the image and was originally used when images failed to load. It’s now very import for accessibility and used by screen readers to describe the image and search engines use it to get an understanding of the image’s content. It’s not displayed directly on screen unless the image is missing. It's generally a must have for all images.
Title text - this is shown as a tooltip when you hover over the element and as such is only available to people who use a mouse or other pointing devices.
Caption - In many WordPress themes this is displayed below the image and contains a short description or explanation of the associated image.
